TERMS AND CONDITIONS

Effective Date: May 14, 2026

Agreement Between User and https://bitinsightgroup.com

Welcome to https://bitinsightgroup.com (the "Site"). The Site is comprised of various web pages operated by The BIT Insight Group LLC ("BIT Insight Group," "we," "us," or "our"). The Site is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the "Terms"). Your use of the Site constitutes your agreement to all such Terms. Please read these Terms carefully and retain a copy for your records.

BIT Insight Group provides managed IT support and cybersecurity services for businesses located in Virginia and surrounding regions.

PRIVACY

Your use of the Site is subject to BIT Insight Group's Privacy Policy at https://bitinsightgroup.com/privacy-policy, which governs the Site and informs users of our data collection, use, and retention practices, including communications delivered electronically or via SMS.

ELECTRONIC COMMUNICATIONS

Visiting the Site, submitting forms, or communicating with BIT Insight Group electronically constitutes electronic communications. You consent to receive electronic communications from BIT Insight Group via email, the Site, and SMS text messaging where applicable.

SMS TEXT MESSAGING TERMS OF USE

By opting in to or using the BIT Insight Group SMS text messaging service, you accept these SMS Terms of Use.

Definitions

"Opting In," "Opt In," and "Opt-In" refer to requesting, joining, agreeing to, enrolling in, signing up for, acknowledging, responding to, or otherwise consenting to receive one or more text messages from BIT Insight Group.

"SMS Service" refers to any arrangement in which BIT Insight Group sends one or more messages to your mobile phone number, including text messages (SMS, MMS, or successor protocols).

How You Opt In

You may opt in to the BIT Insight Group SMS Service by submitting your mobile phone number through the Contact Us form at https://bitinsightgroup.com/contact and checking the SMS consent box. Submitting the form without checking the consent box does not enroll you in the SMS Service. Consent to receive SMS messages is not a condition of purchasing services from BIT Insight Group.

E-Sign Disclosure

By agreeing to receive SMS text messages, you also consent to the use of an electronic record to document your agreement. You may withdraw your consent to the use of the electronic record by replying STOP to any SMS message from BIT Insight Group.

Types of Messages You Will Receive

The BIT Insight Group SMS Service is a conversational, person-to-person text messaging service between BIT Insight Group employees and clients. Through this service, you may receive:

- Customer service and support communications
- Two-way communication with BIT Insight Group employees regarding your account or service requests
- Responses to support inquiries you initiate

BIT Insight Group does not use this service for marketing, promotional content, bulk messaging, automated alerts, or API-driven communications.

Message Frequency

Msg frequency varies. The number of messages you receive depends on how you interact with BIT Insight Group employees and the nature of your support requests.

Message and Data Rates

Msg & data rates may apply, as determined by your mobile carrier. BIT Insight Group does not charge you for messages sent or received through this service, but your carrier may charge you depending on your mobile plan.

How to Get Help

Reply HELP to any message from BIT Insight Group for support, or contact us at support@bitinsightgroup.com.

How to Opt Out

You may opt out of the SMS Service at any time by replying STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE to any message you receive from us. After you opt out, you will receive a confirmation message and no further SMS messages will be sent from that conversation unless you reply START to resubscribe or opt in again through our website.

You may also opt out by contacting BIT Insight Group at support@bitinsightgroup.com.

Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages. Supported carriers may vary.

SMS Privacy

Mobile phone numbers and SMS opt-in data are handled in accordance with our Privacy Policy at https://bitinsightgroup.com/privacy-policy. Mobile opt-in information will not be shared with third parties for marketing purposes. SMS opt-in data and consent records will not be shared with any third parties.

CHILDREN UNDER THIRTEEN

BIT Insight Group does not knowingly collect personal information, either online or offline, from persons under the age of thirteen. If you are under 18, you may use the Site only with the permission of a parent or legal guardian.

LINKS TO THIRD-PARTY SITES / THIRD-PARTY SERVICES

The Site may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of BIT Insight Group, and BIT Insight Group is not responsible for the contents, changes, or updates of any Linked Site. The inclusion of any link does not imply endorsement by BIT Insight Group.

Certain services available through the Site may be delivered by third-party providers. By using any product, service, or functionality originating from the Site, you acknowledge and consent that BIT Insight Group may share necessary information with third parties with whom it has contractual relationships in order to provide requested services.

NO UNLAWFUL OR PROHIBITED USE / INTELLECTUAL PROPERTY

You are granted a non-exclusive, non-transferable, revocable license to access and use the Site strictly in accordance with these Terms. You agree not to use the Site for any unlawful purpose or in any manner that could damage, disable, overburden, or impair the Site.

All content included as part of the Service, including text, graphics, logos, images, software, and compilation thereof, is the property of BIT Insight Group or its licensors and is protected by applicable intellectual property laws. Unauthorized use of protected content is prohibited.

INTERNATIONAL USERS

The Service is controlled and operated by BIT Insight Group from within the United States. If you access the Service from outside the United States, you are responsible for compliance with all applicable local laws.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless BIT Insight Group, its officers, directors, employees, agents, and third parties from any losses, liabilities, costs, or expenses arising from your use of the Site or services, violation of these Terms, or violation of any applicable law.

ARBITRATION

Any dispute arising out of or relating to these Terms shall be resolved by binding arbitration pursuant to the Federal Arbitration Act and administered by the American Arbitration Association. The arbitrator's decision shall be final and binding.

CLASS ACTION WAIVER

All disputes shall be resolved on an individual basis. Class actions, class arbitrations, and representative proceedings are not permitted.

LIABILITY DISCLAIMER

The Site and services are provided "as is" without warranty of any kind. To the maximum extent permitted by law, BIT Insight Group disclaims all warranties and shall not be liable for any damages arising from the use or inability to use the Site or services.

TERMINATION / ACCESS RESTRICTION

BIT Insight Group reserves the right to terminate or restrict access to the Site or services at any time without notice. This agreement is governed by the laws of the Commonwealth of Virginia.

ENTIRE AGREEMENT

These Terms constitute the entire agreement between the user and BIT Insight Group regarding use of the Site and supersede all prior communications. If any provision is found unenforceable, the remaining provisions shall remain in full force and effect.

CHANGES TO TERMS

BIT Insight Group reserves the right to modify these Terms at any time. Continued use of the Site or SMS communications constitutes acceptance of the updated Terms.

CONTACT US

For questions regarding these Terms or SMS communications, contact:

The BIT Insight Group LLC
880 Harrison St SE, Suite 270
Leesburg, Virginia 20175
Website: https://bitinsightgroup.com
Email: support@bitinsightgroup.com
Phone: 877-326-2627